I Know Something You Don’t Know…

I just got off the phone with a lost opportunity. We didn't win an account that we thought we were a good fit for, and that lost client was kind enough to tell us why we didn't win. In doing so, he reminded me of a dirty little secret in the advertising business.

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The Brand Experience

I was talking with a good friend and business associate earlier today, and we were discussing some of her staff. Other than senior leaders in her company, her team is content to show up for work, do what needs to be done, and leave. Nothing more.

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How Much Do You Tell Upfront?

I just finished reading Anna Karenina and was enthralled with every page. It was perfect reading for cold, snowy days in front of the fire. I can't say enough good things about the story lines, the writing, the character development, and the emotion. So I won't even try. Just read it

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Exceeding Expectations

Today (during lunch of course) I dropped into RackRoom Shoes to see if I could find some replacement black pumps. My expectations were pretty low to begin with. I mean they're not Saxons Shoes -- but their price is more in my comfort zone. They had some nice options at great prices, but nothing that made me want to pull out my credit card. But before I

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The Best Kind of Argument

I spent a whirlwind long weekend in Chicago last weekend with my dear friend Lois and her family, including my godson Charlie. And when I say whirlwind, I mean

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Pirates and Other Good Things

Over the past several years when we visited the beach with Robert, pirates have left him a map which leads him to find some of their buried treasure. They're hoping he'll take good care of it and one day when he's older they'll come and ask him to be a pirate with them!

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