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Non Profits

MBM — Tue, 23 Jul 2013 19:31:48 +0000

[amx_portfolio_spotlight]From our founding in 1999, we have committed time and resources to our region’s nonprofits on a pro bono and […]

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Consistent Experience

MBM — Wed, 15 Feb 2012 22:10:31 +0000

I had lunch today at Can Can Brasserie in Carytown (here in Richmond). I had a coffee meeting there on Monday. And I'm likely

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Weirdly Spectacular

MBM — Thu, 02 Feb 2012 02:22:01 +0000

My 7 year old nephew told me this weekend that I am "weirdly spectacular." Now, I take that as a compliment - the weird part,

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Jack Taggart

MBM — Tue, 24 Jan 2012 22:46:36 +0000

Jack is the epitome of great customer service. And to look at him, or hear what business he's in, you might not expect that. First off, he's

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Lessons in Leadership From A Sinking Ship

MBM — Tue, 17 Jan 2012 22:30:51 +0000

I can't take my eyes off the photos from the Costa Concordia tragedy. And although it may or may not be accurate, the blame for this situation

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Adventures In Customer Service

MBM — Tue, 19 Jul 2011 18:36:22 +0000

In preparation for a weekend trip to Chicago, I wanted to get my dear friend Lois something unique from Richmond as a hostess gift. What better place than Tinkers to find the right item. In particular, I'm a fan of

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Update on Customer Service Post

MBM — Fri, 24 Jun 2011 14:09:04 +0000

The corporate guys at Radio Shack came through for me! I can't believe it. You'll recall in my post last week I'd found Fran at the Willow Lawn Radio Shack and was so impressed with her commitment to customer service that I

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How To Make 2 People Happy For $10

MBM — Fri, 17 Jun 2011 18:48:45 +0000

It all started when I took my mom's 1990 cell phone into Radio Shack at Willow Lawn to see if they had a new battery for it. Come to find out

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Delightful, Delovely and Delicious

MBM — Thu, 19 May 2011 19:15:58 +0000

We had dinner at Lehja here in Richmond the other night, and couldn't have been more delighted with the entire experience. The decor is gorgeous, the servers were overly-accommodating (without being annoying) and the food was

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Vintage – Retro – Cool

MBM — Tue, 10 May 2011 20:19:54 +0000

I've never seen Mad Men (gasp), and in the vein of true confession I was never a Seinfeld or Friends follower - I catch a rerun occassionally but I missed out on a lot of water cooler laughs over the years. But I am loving that some of the 1950's and 1960's

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