Jack Taggart
Jack is the epitome of great customer service. And to look at him, or hear what business he's in, you might not expect that. First off, he's
I Know Something You Don’t Know…
I just got off the phone with a lost opportunity. We didn't win an account that we thought we were a good fit for, and that lost client was kind enough to tell us why we didn't win. In doing so, he reminded me of a dirty little secret in the advertising business.